Support
Contact Vexa Studio
Get help with an account, billing, safety report, privacy request, or technical problem.
Last updated: September 7, 2026 · Brand used on this page: Vexa Studio
Support
Email support@gen.directmediagroup.ltd. For account-specific requests, write from the email associated with your account and include any relevant job ID, receipt reference, or screenshot.
Safety and abuse reports
For urgent safety or abuse reports, include a link or job ID, a clear description of the concern, and any relevant context. Do not use this service to report an emergency; contact local emergency services when there is an immediate risk of harm.
Privacy requests
For access, correction, export, or deletion requests, use the support address with the subject “Privacy request.” You can download an authenticated data export directly from /api/me/export.
Before launch
The operator must replace this temporary support address with a monitored inbox, add its legal entity name and registered address, and publish the applicable jurisdiction and regulator/contact details. See the Privacy Notice and Terms.