Terms of Service

By creating an account or using the service, you agree to these terms and confirm that you are legally able to enter into this agreement. You must provide accurate account information, keep your credentials secure, and are responsible for activity under your account.

Vexa Studio provides tools that route prompts, references, and settings to third-party AI and media providers. Outputs can be inaccurate, unavailable, delayed, or inconsistent. We may change, limit, suspend, or discontinue features, models, limits, or providers to protect the service, comply with law, or manage capacity.

You retain the rights you have in content you submit. You grant us the limited rights needed to host, process, transmit to configured providers, and display that content to operate the service. You are responsible for having all necessary rights, permissions, and consents for your prompts, uploads, likenesses, voices, and use of outputs. Do not rely on an output as legal, medical, financial, or professional advice.

You must follow the Acceptable Use Policy. You may not use the service for unlawful activity, infringement, deception, privacy violations, harmful sexual content, or attempts to bypass safeguards. We may investigate, restrict, preserve records, suspend, or terminate accounts where reasonably necessary.

When you connect an Instagram, Facebook or WhatsApp account, you authorize Vexa Studio to act on it as your automations and settings say: reply to comments, send messages, hide or delete comments, read your posts and numbers, and publish content you choose. You can disconnect at any time.

You are responsible for what your automations send and collect, and for following Meta’s terms and policies (including Instagram’s Community Guidelines and messaging rules) and the laws that apply to your audience, such as consent for emails you collect. Don’t use automations for spam, deception or unwanted messages, and honour people who ask to stop.

Meta controls its platforms: it can limit, delay or refuse messages, change what apps may do, or restrict an account. We may pause an automation to protect your account or follow Meta’s rules. We don’t guarantee that every message is delivered.

Paid features may require credits or a paid plan. Prices, credit costs, and limits shown at checkout or in-product apply at the time of purchase or generation. Credits have no cash value and are not transferable except where required by law. You are responsible for applicable taxes and payment information.

Third-party providers, payment processors, and hosting services may have their own terms. Their availability and output are outside our direct control. We are not responsible for their acts, omissions, outages, or policy decisions to the extent permitted by law.

The service is provided on an “as available” basis. To the fullest extent permitted by law, we disclaim warranties not expressly stated here and are not liable for indirect, incidental, special, consequential, or punitive damages. Any mandatory consumer rights remain unaffected. These terms are governed by the laws of England and Wales, and the courts of England and Wales have jurisdiction, without removing any protection the law where you live gives you.

We may update these terms by posting a revised version with a new effective date. Continued use after the effective date means acceptance where permitted by law. Questions and formal notices: [email protected], or by post to Direct Media Group Limited, 86-90 Paul Street, London, England, EC2A 4NE.