Refund Policy

If a generation fails after all automated attempts, the reserved credits are released automatically. A failed result should not consume credits. If you see otherwise, contact support with the job ID and time of the request.

Credits are digital, consumable service units. Except where required by applicable law, completed credit purchases are generally non-refundable once credits are made available or used. We will review duplicate charges, technical failures, unauthorized payments, and material service errors in good faith.

Include the account email, purchase date, Stripe receipt or payment reference, relevant job ID, and a short description of the issue. Do not send passwords, full card details, API keys, or sensitive identity documents by email.

This policy does not limit mandatory refund, cancellation, or consumer-protection rights that apply where you live. To make a complaint, write to [email protected] or to Direct Media Group Limited, 86-90 Paul Street, London, England, EC2A 4NE.